The service platform built for automotive
Collabtic unifies in-bay, mobile and remote service in one workspace — work orders, techline, dispatch, ADAS reports, inspections, training and AI — to grow revenue and technician engagement.
- No rip-and-replace
- Highly customizable
- AI built in-house
- 50,000
- Technicians
- active across OEM & aftermarket
- 7,500
- Workshops
- in-bay & service centers
- 1,000
- Mobile units
- field service providers
- 99%
- Up-time
- enterprise-grade reliability
Trusted across OEMs and the aftermarket
In-bay, mobile and remote — connected
Collabtic meets the rapidly changing field-service and aftersales business wherever the work happens.
In-Bay / Service Center
Run the entire bay: work orders, estimates, inspections, ADAS reports, invoicing and payments — in one connected workspace.
Mobile
Dispatch boards, mobile technician views, live tracking and on-site inspections built for mobile repair and calibration fleets.
Remote
Techline support, AI companions and a shared knowledgebase connect remote experts to technicians wherever the vehicle is.
Purpose-built for how auto service really runs
Not a generic field-service tool bent to fit — modules designed around the automotive workflow.
An AI techline that finds the fix faster
Automotive techline management with VIN decode, DTC libraries, recall checks and TSBs. Collabtic AI reads the whole thread and returns a structured Problem → Troubleshooting → Findings → Parts summary.
- Auto-assign tickets by skill and product
- Preset responses and custom statuses
- AI summaries and automated Q&A
Dispatch built for the bay
Dispatcher boards plus mobile views for technicians, with live tracking, delay alarms, integrated RO inspections and a route map — designed for automotive service, not bent to fit.
- Live technician tracking with delay alarms
- Integrated RO inspections & ADAS
- Google Maps route view
Dashboards that surface what matters
Track every aspect of your workflows — response and fix times, case volumes by status, make and category — with dashboards and automated reporting across the platform.
- Response & fix-time metrics
- Cases by status, make and category
- Automated reporting
Everything your service business runs on
A dozen connected modules — adopt what you need today, expand as you grow.
Automotive domain expertise, built in
A wide array of automotive service and collision use cases are addressed out of the box — with adoption across OEMs and the aftermarket.
Automotive domain expertise
Strong automotive service domain expertise and a growing industry presence, with a wide array of service and collision use cases addressed.
Highly customizable
Configured for each enterprise customer — workstreams, access controls and workflows shaped to your business.
Platform-as-a-service
A PaaS model means quicker deployments — set up new or revamp existing support infrastructure fast.
Continuous value
Ongoing feature releases add continuous value for enterprise customers over time.
Large technician community
A large automotive technician user community demonstrates adoption across OEMs and the aftermarket.
Data owned by you
All data is customer-owned and never shared without your direction, with an AI engine developed in-house.
AI that works alongside your technicians
Built in-house and never outsourced — Collabtic AI turns dense repair histories into answers and ingests documents like i-CAR transcripts automatically.
- AI chatbots as technician companions
- AI summaries for large documents and reports
- PDF data ingestion, such as i-CAR transcripts
- Built in-house — never outsourced to a third party
Run certification & repair programs at network scale
Beyond individual shops, Collabtic powers network-wide programs for OEMs and MSOs — dealership and collision shop certifications, inspections, training management and managed repair, in partnership with DEKRA.
Integrations that fit how you already work
Accounting, payments, OEM service information, identity and comms — connected out of the box and extensible via open APIs.
Your data, owned by you
Security is central to the platform. Customer data is always customer-owned and is never shared without your direction.
- Enterprise SSO (SAML 2.0, Microsoft, customer APIs)
- TLS 1.2 / SSL encrypted communication
- Web application firewall (WAF)
- Salt-based encryption, SHA-256 hashing
- Routine penetration testing
- Hosted on AWS; single-tenant options available
Ready to revamp your service operation?
Start free for up to 200 users, or talk to us about an enterprise rollout across your dealer or MSO network.