Features that optimize and grow your service business
A dozen connected modules across in-bay, mobile and remote service. Adopt what you need today and expand as you grow.
Techline & Automation
Automotive techline management with integrated VIN decode, DTC libraries, recall checks and TSBs.
- Auto-assign tickets by rules (e.g. route ADAS cases to a specialist)
- Metrics & performance dashboards
- Preset response shortcuts and custom ticket statuses
- Integrated CRM for per-customer history
- AI summaries and automated Q&A
Work Order Management
Complete repair-order management with integrated ticketing, dispatch, inspections and payments.
- Custom business workflows
- Estimates, auto-estimates and invoicing
- Payments by card, check or open account
- Invoicing for insurance and shops
- Integrated rate cards and ADAS reports
Scheduling & Dispatch
Dispatch designed for automotive — dispatcher boards plus mobile views for technicians.
- Integrated RO inspections and ADAS functions
- Live technician tracking with delay alarms
- Dynamic appointment forms
- Google Maps integration
- Metrics & performance dashboards
CalPro ADAS Reports
VIN-accurate ADAS calibration documentation with OEM position statements and branded PDFs.
- Vehicle build VIN decode
- ALLDATA integration
- OEM position statements
- Mobile and web-based reports
- Auto-estimates and metrics tracking
Inspections & Audits
Pre/post inspections, guided workflows and test routines for reliable field data collection.
- Self-authored with drag-and-drop authoring
- Guided workflows and test routines
- Photo, video and form capture
- Standardized processes across locations
Service Workflows & SOPs
A drag-and-drop editor to build and deploy guided diagnostic and service workflows (GTS).
- Quickly create and deploy workflows
- Capture detailed metrics for traceability
- Embed files, forms, videos and images in procedures
Collaboration & Knowledgebase
Thread-based collaboration with access controls and an AI-assisted knowledgebase.
- Data organized by model, version, error code and fix status
- Automated fix recommendations and reminders
- Threaded communication with privilege controls
Service Info & Parts
Store, author and control service information and parts data in one place.
- Store a variety of file types
- Detailed access control and approval process
- Integrated HTML editor for authoring
Training & LMS
Track certifications and publish training with quizzes, surveys and certificates.
- Upload i-CAR transcripts, converted via Collabtic AI
- Zoom-integrated webinars
- Credit-card payments for funded training
- Training schedules, planning and gap reports
Asset Management
Complete asset tracking with IDs, make/model/category, geo-tagged photos and service records.
- Inspection and repair records
- Install, service and calibration events
- Geo-tagged pictures and documentation
- Check-in / check-out for hand tools
Marketplace
Sell your services and training with complete purchase and follow-up workflows.
- Credit-card purchases
- Purchase and follow-up workflows
- Reach the Collabtic technician community
Tools & Machine Integration
Open APIs connect diagnostic tools and machines into your service workflows.
- Available APIs for machine integration
- Trigger workflows and route tickets automatically
- Import application data to drive collaboration
Collabtic AI runs through it all
Developed in-house — AI summaries, technician companions and PDF ingestion are woven across the modules, with your data staying yours.
- AI chatbots as technician companions
- AI summaries for large documents and reports
- PDF data ingestion, such as i-CAR transcripts
- Built in-house — never outsourced to a third party